LIC has selected Infosys to spearhead its digital transformation with a cutting-edge NextGen Digital Platform. The primary objective of this endeavour is to offer seamless omnichannel experiences and data-driven hyper-personalization for customers, agents, and employees.
NextGen Digital Platform
The NextGen Digital Platform will feature a modular, flexible, cloud-native, and platform-driven architecture to integrate innovative technologies, new products, and features swiftly. This platform will be the cornerstone for creating high-value business applications, including Customer & Sales Super Apps, Portals, and a Digital Branch for LIC.
Objectives of NextGen Platform
The key goals of the NextGen Platform include:
- Providing unparalleled experiences for customers, field forces, partners, and employees.
- Deploying omnichannel experiences and data-driven hyper-personalization.
- Enhancing the management of business lifecycle and operational activities for sales intermediaries.
- Establishing a digital front-end platform for branch employees.
DIVE Initiative
LIC’s DIVE initiative aims to elevate its digital platform significantly and exceed its stakeholders’ expectations. The company envisions transforming into a technology-enabled organisation offering life insurance solutions.
Partnership with Infosys
LIC is set to develop its advanced NextGen Digital Platform in collaboration with Infosys. Infosys will provide comprehensive system integration services, harnessing AI capabilities from Infosys Topaz and DevSecOps services from Infosys Cobalt.
Role of Infosys
As part of the partnership, Infosys will deliver complete system integration services, establish the required infrastructure for digital transformation, and provide ongoing monitoring and maintenance once the platform is up and running.
Quote from CEO & MD, LIC
Siddhartha Mohanty, CEO & MD of LIC, expressed, “Our vision is to transform LIC into a technology-enabled organisation providing life insurance solutions. We look forward to our partnership with Infosys in creating world-class digital solutions and delivering a best-in-class experience for all our stakeholders, including customers and sales intermediaries.”
Stay updated on the latest developments in insurance technology with Infosys and LIC’s NextGen Digital Platform partnership!
