IndiGo Airlines, owing to its strong media presence, is often on the wrong side of the news. Poor passenger experiences make for entertaining fodder for the news, and this instance led to mixed emotions after someone in what they thought was a “window seat” discovered it had no window but just a plain wall. The internet understandably reacted and turned the entire incident into a trending topic.
A Costly Disappointment
Dei @IndiGo6E I paid for a window seat da.. where is the window 😁 #TravelParithabangal pic.twitter.com/Uk4qKXpQRk
— Pradeep Muthu (@muthupradeep) February 6, 2025
When considering flight fare, the passenger considers the comfort and satisfaction expected en route. States overhead speaks to punctuality, securing whichever seat is specifically chosen and paid for, such as getting an extra window seat for an extra buck, only to be greeted with what seems to be an endless wall.
That is exactly what Pradeep Muthu, a sports commentator from Chennai, did. He went to X (formerly Twitter) to post a picture of his seat, using titillating sarcasm that echoed with thousands.
Internet Pours Reactions
Muthu’s tale, while funny, is very relatable, and to his surprise, it went viral in no time, garnering more than 6.88 lakh views and hundreds of comments. While some netizens found the situation hilarious, others expressed their frustration, with some questioning the lack of transparency of the airline.
Others chimed in, sharing their stories of similar experiences, and pointed out that due to some quirks of the design, certain airplane configurations have “missing window seats.” Experts would then give technical answers, whereas others insisted that at least airlines should be transparent when booking to avoid misleading customers.
IndiGo Fumbles Its Response
Amidst the growing disquiet, the response from IndiGo was again a generic one that left enraged travelers unappeased. Most users had hoped for some sort of acknowledgment that demonstrated some empathy, especially with well over a thousand views on the complaint.
Hi, we are concerned to know this. Please share your flight details (PNR) via DM so we may assist you further. ~Deepika https://t.co/xcJPAig2qK
— IndiGo (@IndiGo6E) February 6, 2025
This brings to the forefront an obvious and very serious issue: if airlines are going to charge extra for preferences when it comes to seating, the burden is on them to give them the analogy of what they are paying for. Transparency is the cornerstone of customer trust and satisfaction when it comes to selection in seat preferences.
